Returns & Exchanges
At Ziaja, we want you to be completely satisfied with your skincare routine. If you are not happy with your purchase, you can return unused and unopened products within 30 days of delivery for a full refund.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization Number.
Pack Securely
Place the unopened products in their original packaging, ensuring they are well-protected to prevent damage during transit.
Label and Ship
Attach the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing