Frequently Asked Questions
Everything you need to know about shopping Ziaja beauty and skincare products.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Are Ziaja products tested on animals?
No. Ziaja is committed to cruelty-free beauty. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are Ziaja products suitable for sensitive skin?
Many of our ranges, such as the Sensitive Skin and Goat's Milk lines, are specifically formulated for delicate skin. However, we always recommend checking the ingredient list or performing a patch test first.
How can I find the right product for my skin type?
Each product page includes a 'Skin Type' recommendation. You can also use our website filters to shop by skin concern, such as hydration, anti-aging, or acne-prone skin.